Privacy Policy
At AutoExportHub (new & used car sales, global export), we value your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.
1. Information We Collect
We collect information to provide better automotive services, including vehicle inquiries, delivery coordination, and customer support.
- Personal data: Name, email address, phone number, country of residence, and company name (if applicable).
- Vehicle preferences: Makes, models, budget range, new/used preferences, and export destination.
- Technical data: IP address, browser type, device info, and cookies to improve site performance.
- Communication data: Records of WhatsApp chats, emails, or phone calls regarding car purchases.
2. How We Use Your Information
- Process your vehicle quotes, orders, and delivery arrangements.
- Respond to inquiries about new/used inventory, pricing, and export documentation.
- Improve our website experience and personalize car recommendations.
- Send service-related announcements (order updates, policy changes).
- Prevent fraudulent activities and ensure website security.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share data with trusted third parties only when necessary to fulfill your order or legal obligations:
- Shipping & logistics partners (to arrange vehicle delivery).
- Customs brokers & registration agents (for export/import paperwork).
- Service providers (website analytics, cloud hosting, WhatsApp integration).
- Legal authorities if required by law or to protect our rights.
4. Cookies & Tracking Technologies
We use cookies to enhance your browsing – remembering your language, country, and recent searches for new/used cars. You may disable cookies in your browser settings, but some site features may not function properly.
Third-party services (Google Analytics, Google Maps) may also place cookies. For more details, review their respective policies.
5. Data Security & Retention
We implement industry-standard security measures (SSL encryption, access controls, regular scans) to protect your data. Personal information is retained only as long as necessary: for active customer inquiries (up to 3 years) or as required by tax/commercial laws.
6. Your Rights (GDPR & Global Privacy)
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your information.
- Object to processing or withdraw consent (e.g., marketing emails).
- Data portability for vehicle inquiries.
To exercise these rights, contact us at 233440999@qq.com. We will respond within 30 days.
7. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us immediately.
8. International Transfers
As a global auto exporter serving 80+ countries, your data may be transferred to countries outside your residence (including China, USA, Europe) for order processing. We ensure appropriate safeguards are in place (Standard Contractual Clauses where required).
9. Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Significant changes will be notified via email or website banner.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out:
- Email: 233440999@qq.com
- Phone: +86 159 2213 1018
- WhatsApp: Chat on WhatsApp (business hours)
- Address: No.15 Lingang Road, Tianjin Free Trade Zone, China